TECAZOID INNOVATIONS PRIVATE LIMITED, (CIN: U62090DL2024PTC431659) a Company within the meaning of Companies Act, 2013, having registered office at INNOV8 RAS VILAS LOWER, GROUND FLOOR SALCON D - 1, Saket (South Delhi), South Delhi, New Delhi, Delhi, India, 110017 (hereinafter shall be referred to as “TECAZOID” or "Company" or "us" or "we") is the licensed owner of the mobile application named “kredito24” ("App") and website at https://kredito24.in ("Website") (App and Website are hereinafter together referred to as the "Platform").
As a user ("User" or "You") of the Platform, you acknowledge and agree that the Platform functions as an intermediary technology interface that facilitates interactions between various participants, including but not limited to consumers, regulated lenders, data partners, and other service providers, for the purpose of enabling and supporting lending and borrowing-related activities.
We welcome you and appreciate your interest in our services.
By accepting these Terms or by accessing, integrating with, or using the Platform or the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, and consent to the collection, use, processing, storage, and sharing of your information as described in our Privacy Policy. Your use of the Platform shall be subject to all Applicable Laws, regulations, circulars, and guidelines, including those issued by the Reserve Bank of India (“RBI”), the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as may apply to TECAZOID or to you.
We may update, amend, or modify these Terms, or enhance or discontinue certain features of the Platform or the Services, from time to time. We therefore encourage you to review these Terms periodically. If you do not agree with any part of these Terms, please discontinue your use of the Platform immediately.
TECAZOID is a technology and data solutions provider. We are not a lender, financial institution, or credit granting entity and do not provide loans, underwriting Services, or financing of any nature. Our role is limited to offering technology solutions, data processing capabilities, APIs, connectivity tools, and related software Services that enable our Clients and Authorised Partners to build, operate, or manage their lending-related workflows.
By accessing, registering on, or using the Platform, you irrevocably agree to be bound by these Terms & Conditions, read together with our Privacy Policy, which govern your access to and use of the Platform and the Services (“Product”) provided therein.
If you do not agree with any provision of these Terms & Conditions or the Privacy Policy, you must refrain from accessing or using the Platform.
The Company reserves the right, at its sole discretion, to modify, amend, or update these Terms & Conditions at any time. Such modifications shall become effective immediately upon being posted on the Platform or otherwise communicated to you. Your continued access to or use of the Platform following such updates shall constitute your deemed acceptance of the revised Terms & Conditions.
1. GENERAL
The App provides access to an online platform bringing together consumers, financial institution, data partners and other partners willing to abide by the Terms & Conditions herein. Kredito24 provides various kind of personal loan products as displayed on the Website.
The Platform facilitates access between the Company on the one hand and person in need of borrowing on the other hand. The final decision as regards lending and borrowing is subject to the discretion of the Company. In addition to the foregoing, the Company also provides certain other services with respect to data analytics subject to these Terms & Conditions.
In the event You wish to avail any of the Products displayed on the Platform, You will be required to provide certain information to check the eligibility.
2. DEFINITIONS
3. ELIGIBILITY
The User of this Platform unequivocally declares and agrees that the User is a natural / legal person who has attained the age of at least 18 years and is legally allowed to enter into a contract in India. The User is allowed to utilize the Services in accordance with the terms and conditions detailed hereinafter. By registering on the Platform, the User hereby undertakes to agree and abide by the Terms & Conditions detailed herein. If the User violates any of these Terms & Conditions, or otherwise violates an agreement entered into through the medium of the Platform, the Company may terminate the User’s membership, delete his/her profile and any content or information posted online by the User on the Platform and / or prohibit the User from using or accessing the Platform at any time in its sole discretion, with or without notice, including without limitation if the Company believes that User is under the age of 18 years. You further represent that any data, documents or information you furnish in connection with the Services is true, complete, accurate and up-to-date, and that you have all necessary rights, licences or consents to share such data or implement integrations. You agree to maintain the confidentiality and security of your account credentials and not to share or transfer them. You agree to promptly notify the Company in case of any unauthorised use or breach of security.
4. ACCEPTANCE OF TERMS AND CONDITIONS
As a User of this Platform, You have agreed to the Terms & Conditions provided hereunder or anywhere else on this Platform including but not limited to disclaimers on this Platform. You are advised to read and understand the said Terms & Conditions and in case You do not wish to agree to these Terms & Conditions, please refrain from using the Platform.
The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior written notice to the User. It is the User’s responsibility to review these Terms & Conditions periodically for any updates/ changes. User’s continued use of the Platform following the modification of these Terms and Conditions will imply the acceptance by the User of the revisions.
5. YOUR ACCOUNT
If You wish to use the Platform, You are required to maintain an account and provide certain information and details, including Your name, email id, contact number, KYC details (where applicable), and any other information deemed necessary by the Company and as further detailed in the Privacy Policy. You are responsible for maintaining the confidentiality and security of Your account, login credentials (including passwords, OTPs, and any authentication mechanisms) and for all activities carried out through Your account, to prevent unauthorized access to Your account in accordance with Applicable Laws. You agree to accept responsibility for all activities that occur under Your account or password. You shall take all necessary steps to ensure that the password is kept confidential and secure and shall immediately inform us if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details You provide Us are true, correct, accurate complete and up to date. Upon the Company gaining knowledge of having any reasonable suspicion that the information provided by You is false, misleading, inaccurate, or incomplete, the Company reserves the right to suspend or terminate Your account with or without prior notice, and restrict access to the Platform.
In the event of any changes to the information shared by You at the time of registering Yourself on the Platform, You shall be responsible for forthwith notifying the said changes to Us without undue delay.
YOUR REGISTRATION OBLIGATIONS: In consideration of your use of the Service/Platform, you agree to:
AUTHORITY TO DEBIT PAYMENT ACCOUNT: You shall furnish to the Company an unconditional ECS Mandate or e-NACH or e-mandate in the manner and form prescribed by the RBI and required by the Company and/or third party providing the service, designating the payment accounts or debit cards or any other mode from which you intend to, using the ECS or e-NACH or e-mandate mechanism, to effect the payments for the payment instruction(s) to be given by you from time to time. You also agree to submit a copy of the ECS Mandate or e- NACH or e-mandate to your banker maintaining the payment account(s). For payments, where the ECS or e-NACH or e-mandate mechanism is not used, you undertake to authorize the Company or third party in such manner and form as may be prescribed by Company or third party and the applicable law in that regard, to debit your payment account(s) and effect the payment(s).
Your submission of the Payment Instruction(s) from time to time shall constitute an irrevocable and unconditional authority to the Company and/or third party to initiate the process through ECS or e-NACH or e-mandate or otherwise for debiting the payment account(s) and making the payment to the Company.
It shall solely be your responsibility to choose the date for the repayment of your loans (“Payment Date”) to the Company bill(s) well in advance of the due dates so that Company and/or third party has sufficient time to process your payment instruction(s) and make the funds available to the Company by the due date of loans. If the date on which payment is credited to the account of the Company happens to be after the Due Date, you shall be liable to pay the delayed/late charges and/or for all other consequences as per the then existing policy of the Company. Company and/or third party assumes no responsibility and shall incur no liability if it is unable to effect any payment instruction(s) owing to any one or more of the following circumstances on the Payment Date or otherwise:
If Company and/or third party fails to effect the Payment Instructions on/before the Payment Date for any reason other than the reasons mentioned above and such failure is directly and solely attributable to Company and/or third party, then in such an event, the liability of Company and/or third party shall be restricted to late payment charges, if any. Under no circumstances shall Company and/or third party and/or its officers, directors, employees or agents shall be liable for any indirect, incidental, consequential or punitive damages, or for loss of profit, revenue, even if advised of the possibility of those damages except to the extent as mentioned above.
You can access and update most of the information You provided us on the ‘dashboard’ area of Your account after You log-in or by writing to Us at care@kredito24.in . The right to use this Platform is personal, limited, non-transferable and non-assignable.
You shall at all times comply with these Terms & Conditions. Any breach may result in suspension or termination of your account, and the Company reserves the right to initiate appropriate civil and/or criminal proceedings, as may be applicable under law.
6. PRIVACY
The Company collects certain information from You in order to provide the Services. The Company’s use of Your personal information is governed in accordance with the Privacy Policy and Applicable Laws.
7. LICENSE AND ACCESS
The Company grants You a limited license to access and use the Platform for availing the Services, but not to download any material from it (other than page caching) or modify it, or any portion of it, except with express written consent of the Company and / or its affiliates, as may be applicable. Any unauthorized access to the Platform or any networks, servers or computer systems connected to Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform, save to the extent expressly permitted by these Terms & Conditions, is not permitted. This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your use; or any use of data mining, robots, or similar data gathering and extraction tools. The Platform or any portion of the Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of the Company and / or its affiliates, as may be applicable. Any unauthorized use of the Platform shall terminate the permission or revoke the license granted by the Company.
You are permitted to use content delivered to You through the Service only for limited purpose of the said Service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, You agree not to reverse engineer or reverse compile any of the Service technology, including but not limited to, any Java applets associated with the Service.
8. MONITORING OF THE PLATFORM AND YOUR ACCOUNT
The Company has the right and liberty to monitor the content of the Platform at all times which shall include information provided in Your account. The monitoring of the Platform / Platform is important to determine the veracity of the information provided by You and that every User remains in consonance with the Terms & Conditions provided herein. Subject to the Terms & Conditions mentioned herein, The Company shall also have the liberty to remove any objectionable content which is in contravention of the Terms & Conditions herein or share such information with any governmental authority as per procedures laid down by the law for the time being in force in India.
9. SERVICE SUSPENSION
The Company reserves the right, at its sole discretion, to stop providing the Services and to suspend or terminate your access to or use of the Services at any time with or without prior notice to you, to the extent permitted under Applicable Laws. Unless otherwise expressly communicated by the Company, upon any termination, (a) the rights and licenses granted to You under these Terms & Conditions shall immediately cease; and (b) you shall immediately discontinue all access to and use of the Platform. Company may also suspend, restrict, or discontinue any part of the Services, in whole or in part, at any time, and shall not be liable to you for such suspension, restriction, or discontinuation, except to the extent required under Applicable Laws.
10. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms & Conditions, You are prohibited from using the Platform: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate Applicable Laws, including any central, state, or local laws, regulations, rules, or guidelines in India;; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit any false, inaccurate, misleading, or incomplete information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of other Users without lawful basis or necessary authorisation; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene, defamatory, or otherwise objectionable purpose in violation of Applicable Laws; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. The Company reserves the right to suspend, restrict, or terminate your access to the Platform and Services, with or without notice, in the event of any violation of the above provisions, without prejudice to any other legal remedies available under Applicable Laws.
11. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
Notwithstanding anything to the contrary contained herein, neither TECAZOID to the maximum extent permitted under Applicable Laws, the Company, its affiliates, subsidiaries, directors, officers, employees, and agents shall not be liable to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms & Conditions. To the maximum extent permitted by law, You agree to release and hold harmless the Company, its affiliates, subsidiaries, directors, officers, employees, and agents from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the Platform except to the extent caused by the Company’s willful misconduct or gross negligence.
The information provided on the Platform is based on inputs and data made available by Users and/or third parties. In case the User provides incomplete, inaccurate, or misleading information to the Company, and the same is not found out at the first instance by the Company despite all measures adopted to certify the ratings or credibility of a User, the Company shall not be responsible for any claims or liabilities.
The Company makes no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Platform or that the operation of the Platform will be error free and/or uninterrupted. Consequently, the Company assumes no liability whatsoever for any monetary or other damage suffered by You on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Platform; and/or any interruption or errors in the operation of the Platform. This limitation of liability clause shall prevail over any conflicting or inconsistent provision contained in any of the documents / content comprising this Terms & Conditions. It is up to You to take precautions to ensure that whatever You select for Your use is free of such items as viruses, worms, malware, Trojan horses and other items of a destructive nature.
YOUR USE OF THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. COMPANY MAKES NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR SERVICE PROVIDER THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
YOU FURTHER AGREE THAT NEITHER COMPANY OR THIRD PARTY SERVICE PROVIDER NOR ANY OF THEIR AFFILIATES, ACCOUNT PROVIDERS OR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY HARMS, WHICH COURTS OFTEN CALL DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF COMPANY OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE / PLATFORM; (ii) THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES, (iii) ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE SERVICE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANYONE ON THE SERVICE; EVEN IF THE PROVIDER HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES; OR (vii) ANY OTHER MATTER RELATING TO THE SERVICE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICES.
12. INDEMNITY
You agree to indemnify, defend and hold harmless the Company, its affiliates, contractors, employees, officers, directors, agents and its third party associates, licensors, and partners harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your use or misuse of the Services or of the Website or App or Platform, any violation by You of these Terms & Conditions, or any breach of the representations, warranties, and covenants made by You herein or Your infringement of any intellectual property or other right of any person or entity, or any content or material submitted, posted, or transmitted by you through the Platform that is unlawful, defamatory, obscene, or otherwise in violation of Applicable Laws or third-party rights. The Company reserves the right, at its sole discretion and at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you, including the right to settle such matter, and you agree to fully cooperate with the Company in the defence and settlement of such claims. The Company shall make reasonable efforts to notify you of any such claim, action, or proceeding, provided that any failure or delay in such notification shall not relieve you of your indemnification obligations, except to the extent materially prejudiced. This clause shall survive the termination or expiry of these Terms & Conditions.
13. ADVERTISERS/ THIRD PARTY LINKS ON THE PLATFORM
The Company does not endorse or assume any responsibility for any advertisements or promotional content displayed on the Platform. The Company has no control over and shall not be responsible or liable for the content of any website or mobile application to which a link from the Platform exists. Such linked websites and mobile applications are provided “as is” for User’s convenience only without any warranties of any kind, whether express or implied, for the information provided within them. The Company does not endorse, recommend, or make any representations or warranties regarding any third-party website or mobile application to which the Platform provides a link. Users acknowledge and agree that content available on the Platform may be accessible across multiple interfaces, including the Website and the mobile application.
14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at the Company’s request, You send certain specific submissions (for example contest entries) or without a request from Us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), You agree that We may, at any time, without restriction, use, reproduce, modify, adapt, publish, translate, distribute, and display such comments in any medium. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that Your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than Yourself, or otherwise mislead Us or third parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third- party.
By submitting any information, data, materials, or content (collectively, “Content”) through the Platform, you grant the Company and its service providers a non-exclusive, worldwide, royalty-free, transferable license to use, store, process, reproduce, modify, adapt, publish, display, and distribute such Content for the purpose of providing and improving the Services, in accordance with the Privacy Policy and Applicable Laws. The Company and its service providers may process such Content solely for the purposes of service delivery, compliance, analytics, and platform improvement. The Company may also use, reproduce, and disclose aggregated and anonymised (non-personally identifiable) data derived from your use of the Services, in compliance with Applicable Laws.. You represent and warrant that you have all necessary rights, consents, and authorisations to submit such Content and to grant the foregoing license, and that such use shall not violate any third-party rights.
All rights in the Platform and associated data (excluding personal data, which shall be governed by the Privacy Policy and Applicable Laws) shall remain with the Company.
ACKNOWLEDGEMENTS
You acknowledge that the Platform is a technology interface that facilitates access between Users and various financial products and services offered by the Company and/or Authorised Partners. You acknowledge that the Company shall not be liable for any claims, losses, or damages arising from your use of any financial products or services availed through the Platform, which are provided by third-party partners, unless otherwise expressly stated under Applicable Laws. The Company does not warrant, endorse, or guarantee the performance, quality, or reliability of any third-party service provider offering services through the Platform. You acknowledge that the Company does not verify or guarantee the accuracy, completeness, or authenticity of information provided by other Users, including but not limited to identity details, contact information, or financial information. You acknowledge that it is Your responsibility to conduct appropriate due diligence and independently verify any information or representations made by other Users or third parties, and the Company is in no manner liable if the information provided on the Platform is untrue or incorrect. You acknowledge that the Company shall not be responsible or liable for any losses, claims, or damages arising out of any misrepresentation, fraud, cheating, or unlawful act committed by any User or third party in connection with the Platform.
15. DISPUTE RESOLUTION
Your use of this Platform and any Term & Conditions stated in this agreement is subject to laws of India. In the event of any dispute, controversy, or claim arising out of or in connection with your use of the Platform or these Terms & Conditions, the parties shall endeavour to resolve the dispute amicably. Subject to the foregoing, such disputes shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.
16. GRIEVANCES
Users have the right to raise complaints, grievances, or provide feedback in relation to the services rendered by the Company. Such complaints or feedback may be submitted in writing or via email to the following contact details:
The Company shall endeavor to acknowledge and resolve such complaints within a reasonable timeframe, in accordance with Applicable Laws and internal grievance redressal mechanisms.
