Privacy Policy

This Privacy Policy (“Policy”) has been drafted in accordance with the Guidelines on Digital Lending issued by the Reserve Bank of India (RBI), Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and applicable acts, regulations and rules which requires the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information and all applicable laws, regulations, guidelines provided by applicable regulatory authorities.

TECAZOID INNOVATIONS PRIVATE LIMITED, (CIN: U62090DL2024PTC431659), a Company within the meaning of Companies Act, 2013, having registered office at INNOV8 Ras Vilas Lower, Ground Floor Salcon D - 1, Saket, South Delhi, Delhi, India, 110017 (hereinafter shall be referred to as “Tecazoid ” or "Company" or "us" or "we") is the licensed User of the mobile application named “kredito24” ("App") and website at https://kredito24.in ("Website") (App and Website are hereinafter together referred to as the "Platform").

This Privacy Policy is a legally binding document between you and Tecazoid. The terms of this Privacy Policy will be effective upon your acceptance of the same by availing its services. This Privacy Policy specifies the terms related to the management and handling of personal information of users (hereinafter referred to as “the Users”) using the services of Kredito24 platform accessible through mobile/smartphone application name Tecazoid. We understand that you entrust us with certain information to help us provide various Services. In exchange for your trust, you expect and deserve our commitment to treat your information confidential with respect and in accordance with the terms of this Privacy Policy.

This policy describes the policies and procedures followed by the company with respect to collection, use, storage, processing, disclosure and protection of any information, including, but not limited to, business or personal information provided by you as a user (“you/r” or “user”) while using the platform. User shall mean any person/ persons, who visits, uses, deals with and/ or transacts through the platform or avails our services and includes a browser.

This policy constitutes a legal agreement between you, as the user of the platform, and the company, as the licensed user of the platform.
by visiting/ accessing the platform, through the website or the app and voluntarily providing us with information (personal and/ or non- personal) for the products or otherwise, you are consenting to our use of it in accordance with this policy. This policy does not apply to third-party websites / applications that are connected via links to the platform. If you do not agree with the terms and conditions of this policy, please do not proceed further to use/ access this platform. You hereby provide your unconditional consent or agreements to as provided under section 43a and section 72a of Information Technology Act, 2000.

We recognize the importance of “Personal Information” including “Sensitive Personal Information” provided by natural persons, under lawful contract. We intend to take reasonable measures to keep such information confidential and may share it with our affiliates and third parties under appropriate arrangements and under the applicable laws and policies.

We respect your privacy and are committed to protecting it through our compliance with this privacy policy.

This policy describes:

• The types of information that we may collect from you when you access or use our website(s) or Kredito24 mobile application (collectively, “Platform”); and
• Our practices for collecting, storing, using, maintaining, protecting, disclosing, transfer, etc. information.

Your acknowledgment and consent

By visiting Platform you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Platform(s). By mere use of the Platform(s), you expressly and unconditionally agree to the terms and conditions of this Privacy Policy and consent to the collection, usage, storage, sharing and handling of the personal information/ sensitive personal data submitted by you in accordance with the terms contained herein.

This policy applies only to the information we collect through our Platform(s), in email, text and other electronic communications sent through or in connection therewith (collectively “User Information”). When you submit user Information on the Platform, it shall be deemed that you have granted us the right to collect, store, process, handle and use such User Information, in accordance with this Privacy Policy (as amended from time to time). Please read this policy carefully to understand our policies and practices regarding your information and how it will be treated in accordance with this policy.

A. Definitions:

For the purpose of this Privacy Policy:

1. "Biometrics" means the technologies that measure and analyse human body characteristics, such as 'fingerprints', 'eye retinas and irises', 'voice patterns', "facial patterns', 'hand measurements' and 'DNA' for authentication purposes;
2. “Company” means “Tecazoid Innovations Private Limited.”
3. “Lending Partner” means banks, non-banking financial companies and other financial institutions regulated by the Reserve Bank of India, with whom there is an arrangement with Kredit024 to facilitate Services through the Platform;
4. “Loan” means various lending products offered by Kredito24 or its Lending Partner through Platform to you on the terms and conditions agreed with you.
5. "Password" means a secret word or phrase or code or passphrase or secret key, or encryption or decryption keys that one uses to gain admittance or access to information;
6. "Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
7. “Personal data or information of a person” means such personal information which consists of information relating to:

1. Password;
2. Financial information such as Bank account or credit card or debit card or other payment instrument details;
3. Mail Id and Mobile number
4. PAN card and Aadhar card copy
5. Sexual orientation;
6. Biometric information;
7. Any detail relating to the above clauses as provided to body corporate for providing service; and
8. Any of the information received under above clauses by the Company for processing, stored or processed under lawful contract or otherwise:

However, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data.

8. “Service” refers to the services provided by the platform.
9. “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the service is used.
10. “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
11. “You” mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

B. COLLECTION OF INFORMATION

During your use of the Platform, we will collect information and data including but not limited to your personal information and sensitive personal information / data as defined under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. In compliance with RBI guidelines. You hereby provide us explicit consent to collect the following data from you as a data provider which also includes:

1. 1. Your name, address, date of birth, contact information, marital status, PAN number, name of the bank where you have your primary account, bank statements, income tax returns, pay slips etc.;
   2. Details regarding your employment, including, years of experience, details of income, name of the current employer, details of the office address, details regarding the years/months completed with the current employer;
   3. Credit-related information that is collected from other sources like the credit bureau;
   4. Know Your Customer data such as Valid Address proof, PAN, photo etc.
   5. Your unique identifiers such as username and password, preferences information and transaction history;
   6. We will collect one time device location, camera and microphone access for facilitating lending services in accordance with applicable laws. for verifying your address, for the KYC and onboarding process for our lending services.
   7. We will collect the session data such as IP address, Operating system, type of browser software being used by borrower and the activities conducted by you on our website because it helps us to analyze the data such as the items visitors are likely to click on most, the manner in which the visitors click preferences on our website and frequency of their visit.
   8. Any other information that is required to collect as per its specific mandate from Reserve Bank of India or as a requirement under applicable law in India;
   9. Information from you electronically - like the pages viewed, how you navigate through the Platform and interact with the Platform, etc.
   10. The Company does not access personal SMS, contact lists, photos, videos, or other personal files stored on the customer’s device.
       Any access to device data shall be strictly limited to information necessary for KYC, fraud prevention, or regulatory compliance, and only with explicit user consent, in accordance with RBI Digital Lending Guidelines.

As detailed above, we also collect your personal information, including financial information, from the registration or other completed forms / questionnaires that You provide to Us. You authorize Us to obtain your credit report from credit information companies. Further, Kredito24 shall share the relevant data with Lending Partners and to their lending services providers in the event of Loan Application in accordance with this privacy policy and privacy policy of Lending partners (if applicable).

You further understand and consent to the fact that We may also supplement the information We collect from You with information We receive from other companies or third parties. For example, We may use marketing segments developed by Us or other companies to customize certain services or offer more products to you.

Withdraw Consent: You may withdraw your consent at any time or request for deletion of your Login account by raising a request on the Platform or by mailing Us at care@kredito24.in.However, certain data may continue to be retained as required under applicable laws, including RBI and KYC record retention requirements.

Further, if You have availed any loan facilities from the platform, the Company reserves the right to continue processing your information till such credit facility has been repaid in full, along with any interest and dues payable and/or for such period as may be allowed under applicable law.

C. TERM OF RETAINING AND USE OF INFORMATION

1. Retention of your personal data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

We shall preserve the records pertaining to the identification of the borrowers and their addresses obtained while opening the account and during the course of business relationship, for at least five years after the business relationship is ended.

You may write to us in case you want us to remove your data from our records. We will ensure to fulfill your request subject to any requirement of retaining information as per applicable law.

2. Use of your personal data

Personal information of individual users will not be shared with any third parties without your explicit approval taken before sharing such information.
The information collected from the user shall be used for following purposes:

1. 1. Monitor, improve and administer our Platform
   2. Manage our risks including the risk of fraud that may be committed against us or our partners;
   3. Analyze how the Platform is used, diagnose service or technical problems and maintain security;
   4. Send communications notifications, information regarding the products or services requested by You or process queries and applications that you have made on the Platform, including marketing and promotion of our Services or our Platform by way of tele-messages or emails or calls;
   5. Manage our relationship with you and provide You with or inform you about other products or services we think you might find of some use;
   6. Conduct data analysis in order to improve the Services provided to the User;
   7. Use the User information in order to comply with country laws and regulations;
   8. Use the User information in other ways permitted by law.
   9. Use the information obtained from Your Device through various modes to control risk, detect fraud, and provide better services.
      1. SMS: Collect and monitor only transactional SMS like parties, description and amount. Other SMS data is not accessed.
      2. Phone Number: Your phone number is collected for registration and sign-in purpose.

3. Changes in the information

In case of any change in your personal information due to it becoming incorrect, outdated or incomplete we recommend you to provide us with the accurate, complete and up to date data and notify us to make necessary changes at our end immediately. We request you to always provide us with accurate and correct information/data to ensure an uninterrupted flow of services. Users may be required to furnish supporting documents relating to change in Personal Information for the purpose of verification by the Company.

4. Data Retention Period and Destruction Protocol:

We will retain and use your information for such periods as necessary to comply with Our legal obligations, court order, by Government authorities, by law enforcement authorities, resolve disputes, enforce Our agreements, or by other legal processes or where it becomes necessary to do so to protect the rights or property of Company and/or its group companies/affiliates, etc. Once such requirements are satisfied, we shall destroy the information in the presence of two officers of the Company.

D. DISCLOSURE AND TRANSFER OF INFORMATION

Your information, including Personal Data, is processed at the Company’s office and at any other places where the parties involved in the processing are located, in accordance with applicable laws. All customer data shall be stored in servers located in India in compliance with RBI regulations. Cross-border data transfer, if any, shall be carried out only in accordance with applicable Indian laws and RBI directions.

The Company shall share the data to third parties in the manner as specially provided in this privacy policy.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to the said transfer. However, the Company ensures that the third parties with whom the data is shared are compliant with the technology standards/ requirements on cybersecurity stipulated by RBI and other agencies, or as may be specified from time to time.

Further, the application/platform gives the option to the customers to restrict sharing of the data with Third Parties.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

You further agree that such disclosure, sharing and transfer of your Personal Information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.

You hereby unconditionally agree and permit that except as otherwise provided under this Privacy Policy, to share your information with third parties only in such manner and for the purposes as described below:

1. 1. We may disclose your information to other financial service providers, banks or NBFCs and Our third-party partners and service providers for providing the Services and offering the Products as detailed under the Terms & Conditions;
   2. We may share the details of the Product and your information with our third-party partners and service providers in order to conduct data analysis for the purpose of improving the Services and analyzing Your use of the Platform, and to service you better;
   3. We may also disclose your information to our third-party service providers for fraud detection, risk assessment and/or for sending promotional tele-messages and email;
   4. We contract with third-party advertising networks, publishers and other entities to advertise Our Products and Services on Platform which are not affiliated with us and we shall share the information provided by you and the same shall not be used for any purpose other than to assist Us in Our advertising efforts.
   5. We may disclose Your information, without prior notice, if We are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply Our terms of use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
   6. We may also share the information with the government authorities or courts, pursuant to applicable laws and directives, for any investigation for offences in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

We will use and retain Your information for such periods as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

E. STORAGE AND SECURITY OF INFORMATION

The security of your Personal Information is very crucial to us. It is our endeavor to protect your Personal Information against any type of unauthorized usage. To do this, the company has adopted measures like internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized system access where your personal information is stored. The Company has taken measures applicable under law to protect your information.

All information received by Us, either directly from you or through your Device is protected and secured by Us. We adopt multiple safeguards to protect the security of the information and data provided by You like firewalls and data encryption using SSL, and information access authorization controls.

We use most upto date, sophisticated and technologically advanced safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment.

F. GOVERNING LAW AND DISPUTE RESOLUTION

This Policy shall be governed by and construed in accordance with the Indian laws. The courts at New Delhi, India shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

G. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, We may require your parent's consent before We collect and use that information.

H. AMENDMENTS TO THE PRIVACY POLICY

We may amend, alter, modify or update the Privacy Policy from time to time and same would be conveyed to you by posting it as a notice on the website and Application, along with the link to the updated policy, so that you may be aware of the information we collect and how we use it at all times. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. Users are bound by any changes to the Privacy Policy when they continue to use the Website(s) and/or Application(s) after such changes have been first posted.

DISCLAIMER, FORCE MAJEURE AND INDEMNITY:

WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THIS SITE, THE CONTENT, SERVICES AND MATERIALS IN THE SITE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY. WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR ENDORSEMENTS REGARDING THE ACCURACY, RELIABILITY, USEFULNESS OR COMPLETENESS OF THE SERVICES, CONTENT OR MATERIALS IN THE SITE OR ANY SITE LINKED TO IT. TO THE MAXIMUM EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS, AVAILABILITY, COMPATIBILITY OR ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SITE OR THE SERVICES, CONTENT, MATERIALS OR FUNCTIONS CONTAINED IN THE SITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, SERVICES, CONTENT, MATERIALS OR THE SERVERS THAT MAKE THE SITE OR SUCH SERVICES, CONTENT AND MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR ARE ACCURATE OR COMPLETE. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES, CONTENT, MATERIALS, FUNCTIONS OR PRODUCTS AVAILABLE THROUGH THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. you ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

I. GRIEVANCE REDRESSAL OFFICER

In accordance with Information Technology Act, 2000 and rules made there under or in the event you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, or in case of any complaint related to any other matter which concerns you, you can contact the grievance redressal officer as detailed provided hereunder:

Grievance Redressal Officer: Saman Bilgrami

Email ID: feedback@kredito24.in

Contact Number: +91 124 692 0540

The Grievance Officer can be contacted between 9:00 A.M. to 18:00 P.M. (IST) from Monday to Friday except on public holidays.

If You require any information or clarification regarding the use of Your personal information or this Privacy Policy, you can contact us at care@kredito24.in.

If You have grievance with respect to use of Your personal information, please contact us at grievance@kredito24.in

J. EFFECTIVE DATE

This privacy policy takes effect immediately.